Reservation Policies

BOARDING

2 night minimum stay required during holiday periods and at certain peak times (including – Easter/Spring Break, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas through New Years). The holiday period is considered 3 days before and 3 days after the actual holiday(s).
50% boarding deposit (or minimum of 3 nights, whichever is less) is required at the time of reservation confirmation for all holiday period/peak time stays.
Deposits are FULLY REFUNDABLE (to the original method of payment) for holiday/peak period boarding reservations cancelled more than 14 days PRIOR to the confirmed check-in date of the reservation.
Cancellations less than 14 days, but more than 5 days, prior to the confirmed check-in date of holiday/peak period boarding
reservation will result in the deposit being refunded as an account credit.
Cancellations 5 days or less from the confirmed check-in date of the holiday/peak period boarding reservation and ‘no-shows’ will result in a forfeiture of deposit.
A $5 surcharge (per night/per camper) will be applied to the regular price of boarding during Holiday/peak periods.

Luxury Suites – 2 night minimum stay required for all stays
50% boarding deposit (or minimum of 3 nights, whichever is less) is required at the time of the Luxury Suite reservation confirmation.
Deposits are FULLY REFUNDABLE (to the original method of payment) for Luxury Suite boarding reservations cancelled more than 14 days PRIOR to the confirmed check-in date of the reservation.
Cancellations less than 14 days, but more than 5 days, prior to the confirmed check-in date of Luxury Suite boarding reservation will result in the deposit being refunded as an account credit.
Cancellations 5 days or less from the confirmed check-in date of the Luxury Suite boarding reservation and ‘no-shows’ will result in a forfeiture of deposit.

CHECK-IN/Drop Off – preferred no later than 4PM to ensure enough time for dinner, a post dinner safety rest (60 mins), a potty break and a little play time before bed. Remember there is no additional fee for an EARLY check-in!
CHECK-OUT - Check-out for boarding stays is at 11:00 AM. You may upgrade your stay so your Camper can play the rest of the day for $20 per camper.
- This upgrade cost will be waived for any boarding dogs getting baths during their stay!

Packages are valid for one year from date of purchase (exception – First Day Special package which is valid for 30 days from date of purchase).
Packages are non refundable, unless camper is dismissed for behavior or safety concerns.
Refunds will be processed for the unused portion of the package at the pro-rated, unused rate.

ACCOUNT CREDITS are non-refundable and expire 1 year after being processed to an account.