Privacy Policy

Date Last Amended: This Privacy Policy was last amended on March 4, 2024.

If you have a disability and need to access this policy in an alternative format, please Contact Us.

GENERAL OVERVIEW

This website or mobile application is one of several websites (the “Sites”) or mobile applications (the “Apps”) (collectively, the “Digital Services”) relating to and/or operated by Camp Bow Wow Franchising, Inc., Bow Wow Buddies Foundation, and any of their subsidiaries, affiliates and related companies (collectively, “Camp Bow Wow,” “us,” or “we”). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Terms of Use applicable to the Digital Services.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information collected through our Digital Services. If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, please see the Supplemental Privacy Policy for Residents of Certain U.S. States.

For clarity, this Privacy Policy is applicable to information collected on those parts of the Digital Services which may be specific to a particular Franchisee. For example, when you go to make a dog boarding reservation at a specific Camp through the Digital Services, this Privacy Policy will apply. This Privacy Policy does not apply to information collected from you when you are in person at a Camp location. Except as otherwise expressly set forth herein, this Privacy Policy does not govern the privacy and security practices of the Franchisees and we expect each Franchisee to comply with their independent obligations under applicable data privacy and security laws.

Please read the following to learn more about our data collection policies and practices:

  • Types
  • How information is collected.
  • How we use the information we collect.
  • With whom the information may be shared.
  • Other collection, use and disclosure.
  • The choices you have about the collection and use of your information.
  • The security precautions are in place to protect against the loss, misuse, or alteration of your information.
  • Links to other Websites.
  • International Users.
  • Limitation of Liability.
  • Notification of changes and acceptance of the Privacy Policy.
  • Information collected from children under age 16.
  • Contact information for questions or concerns about this Privacy Policy.

TYPES OF INFORMATION THAT MAY BE COLLECTED.

We and the Franchisees may collect personally-identifiable information and non-personally identifiable information when you use our Digital Services. Personally-identifiable information is information that can be used to identify you personally, either alone or in combination with other information, as well as any other information about you that can be attributed to you (“Personal Information”), and non-personally identifiable information cannot be used to identify a specific individual (together with the Personal Information, your “Information”). The Personal Information collected through our Digital Services is used to facilitate the transactions or information you may request on our Digital Services, and otherwise as described in this Privacy Policy. For example, we and/or our Franchisees, as applicable, may collect Personal Information on our Digital Services if you apply to become a Franchisee of a Camp Bow Wow location, reserve a spot for your dog in one of the Franchisee locations, inquire about our in-home services program and request an in-home consultation, make an online donation to the Bow Wow Buddies Foundation, request other information from us, subscribe to any of our online newsletters or email lists, enter a promotion on our Digital Services, request to be notified of special offers, or if you provide information through our Digital Services for any other reasons.

The Personal Information collected will vary depending on the nature of your interactions with our Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information about you. If you are applying to become a Franchisee, we will need to collect significantly more detailed information from you, including financial information.

We and our Franchisees do not directly access financial account data in unencrypted form through our Digital Services. Rather, we use vendors to process all payment transactions for our Digital Services (whether the payment is by credit card, PayPal, or otherwise). Although these vendors will notify us if your payment has cleared, and may submit some of your Personal Information to us, they will not provide your credit card or other payment account information to us, and the vendors will be solely responsible for any issues that may arise with your payment transaction.

If you provide Personal Information through our Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we or our Franchisees receive from you or about you from various sources (including your transactions at our Franchisee camp locations, online or offline) in your profile to the extent permitted by applicable laws. If you register for an account through our Digital Services, complete a doggie daycare reservation, or submit a request for services we or our Franchisees may collect your name, email address, phone number, and other information, and we and our Franchisees will have access to such Personal Information within our shared database.

If you apply for a job with Camp Bow Wow or one of the Franchisees, you may provide us or the Franchisee with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided in a job application will be managed in accordance with applicable laws and regulations.

HOW IS INFORMATION COLLECTED?

Information may be collected in several different ways through our Digital Services, including but not limited to those described below:

Information You Voluntarily Provide

In most cases we will only obtain Personal Information through our Digital Services if you voluntarily provide it to us, for example, if you create an account through our Digital Services or with one of our camp locations, subscribe to our emails, enter a promotion, or request information from us or a Franchisee. As well, we will collect your Personal Information from a Franchisee if that Franchisee adds your Personal Information to our Digital Services for storage, processing and later retrieval. In some cases, we may aggregate information about groups of individuals who use our Digital Services.

IP Addresses, Click-stream Data, App Usage and Device Information

We may automatically collect IP addresses, click-stream data, App-usage details, length of session, and other information related to your use of our Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on our Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. App-usage details are automatically collected when you use an App, including how you interact with the App and which sections you visit. We may also collect information about your mobile device and internet connection, including the device’s unique identifier, operating system, and browser type. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about usage of our Digital Services.

Analytics Tools

We may use Google Analytics or similar tools or services to collect information such as how often users visit our Digital Services, what pages or features they visit when they do so, and what other sites they used prior to coming to our Digital Services. We use this analytics data to improve our Digital Services and tailor them to the needs of our users. Analytics providers may collect the IP address assigned to you on the date you visit our Digital Services, as well as your gender, age, interest categories, and other information to the extent it is available to the provider (based on your browser settings and otherwise). Google’s use of information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent certain analytics providers from recognizing you on return visits to our Sites by disabling cookies on your browser.

Information about Third-Party Cookies

Our advertising partners and third parties may also collect data automatically when you visit our websites through the use of cookies. For information on the service providers with whom we work or third parties that assist with collection, please see our Cookies Notice here.

Text Marketing

By signing up via text, you agree to receive operational texts (e.g. reservation reminders), and recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from CBW at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms at https://www.campbowwow.com/privacy-policy/terms-of-texting/.

HOW DO WE USE THE INFORMATION WE COLLECT?

We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We or our Franchisees may use your email address and mailing address or phone number, to contact you regarding a reservation or inquiry you have made using our Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest the customer. By creating an account on one of our Sites or Apps, you consent to receiving marketing emails and SMS messages from us. We may use the information you provide in text messages and SMS messages to you. You may opt out of these messages at any time, as provided below. By opting out of any such messages, you may still receive messages regarding any ongoing transactions or future reservations and transactions. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

We collect, process, store and use Personal Information only for the purpose for which it was first collected and, if applicable, as authorized by you, including the uses described in this Privacy Policy or other uses which you may later authorize. We take reasonable steps to ensure that Personal Information collected is relevant to its intended use, and is accurate, current and complete.

TO WHOM MAY THE INFORMATION BE DISCLOSED?

Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in some circumstances you may provide Personal Information directly to non-affiliated parties (e.g. vendors who process payment transactions on our behalf), which may disclose certain information to us. In order to process your requests, we may also provide your Personal Information to vendors or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.

Where permitted by applicable laws, we may provide your Personal Information to Franchisees in connection with your ongoing relationship with the Franchisee and the services provided to you by the Franchisee.

We may access or use your information, and we may exchange such information with our current or future affiliated and related companies, Franchisees, or carefully selected non-affiliated parties, to provide you with offers, information, promotions or marketing communications in which we think you may be interested where permitted by applicable laws. You may opt-out of having your information disclosed or used for marketing purposes by following the instructions below under “What choices do I have about my information?”

In addition, in the event that we or our related entities or Franchisees go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of their assets, Personal Information and other consumer data in our possession will, in most instances, be part of the assets transferred. However, your Personal Information will remain subject to the terms of this Privacy Policy or any subsequent version of this Privacy Policy, under which it was collected) following the transfer.

OTHER COLLECTION, USE AND DISCLOSURE.

We may collect, use and disclose your Information and any other information that we may have about you to the extent that such collection, use or disclosure is permitted or required by law, regulation, rule or court order, including: pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, or identify persons or organizations potentially involved in, or take any action regarding, suspected fraud, violations of our Terms of Use, or any activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Information in emergencies involving potential threats to the physical safety or any person or property if we believe that your Information in any way relates to that threat.

WHAT CHOICES DO I HAVE ABOUT MY INFORMATION?

At any time, you may opt-out of having your Information provided to third parties for marketing purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email and you may opt out of text messages by replying STOP to any marketing messages you receive from us. You may opt-out of all Personal Information sharing with non-affiliated parties for marketing purposes by emailing us at info@campbowwowusa.com or by sending a letter to us at the address below. If you wish to opt-out of communications from a specific camp location, please contact that location/Franchisee directly via the email links or other contact information on that location’s specific Site. Please note that some opt-out mechanisms are specific to certain Franchisees or our various businesses, services and locations, so you may need to submit multiple requests if you would like to opt out of multiple types of communications.

To obtain a list of the Personal Information that Camp Bow Wow holds about you, or for residents of California and Canada (as required by California and Canadian law) to receive a list of the names and addresses of all non-affiliated parties that received your Personal Information from Camp Bow Wow for direct marketing purposes during the preceding calendar year, and other purposes as required, please send a written request for this information, including your name, address, email address and phone number, with your signature, to us at the address below.

You have the ability to control the amount of Personal Information you provide to us and therefore you may restrict our use and disclosure of your Personal Information by not providing the Personal Information to us in the first place. However, if you choose to limit the Personal Information you provide, it may limit the manner in which you can use our services and otherwise interact with us.

You may request that we correct, update or remove the Personal Information you have provided to us by sending an email to info@campbowwowusa.com, or by contacting us by mail at the address below.

WHAT SECURITY PRECAUTIONS ARE IN PLACE TO PROTECT AGAINST THE LOSS, MISUSE, OR ALTERATION OF YOUR INFORMATION?

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.

LINKS TO OTHER WEBSITES.

You should be aware that when you use a Digital Service you could be directed to other sites beyond our control. For example, if you click on certain links, you will likely leave the Site or App and move to a different site which is not operated by us. These other services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a site that is linked to by a Digital Service, you should carefully review that site’s privacy policy before providing any Personal Information. This Privacy Policy does not apply to any information you submit to external sites, except it may apply to information provided to Franchisees as described herein.

INTERNATIONAL USERS.

The Digital Services are only intended for users in the United States and Canada. If you are accessing our Digital Services from outside of the United States, when you provide Personal Information to us, you acknowledge that your Personal Information will be transferred to us, the Franchisees, or our vendors in the United States and that the United States may not offer the same level of data protection as your country of residence. You consent to such transfer, as well as the use and processing of your Personal Information in accordance with this Privacy Policy. Regardless of where your Information is collected or transferred, if it is provided through the Digital Services, it will be treated in accordance with this Privacy Policy.

LIMITATION OF LIABILITY.

By providing us with any Personal Information you expressly and unconditionally release and agree to hold harmless Camp Bow Wow, the Franchisees, and its or their parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent non-affiliated companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse thereof by those non-affiliated parties.

NOTIFICATION OF CHANGES AND ACCEPTANCE OF THE PRIVACY POLICY.

By using any of our Digital Services, you signify your agreement to the terms of our Privacy Policy. We may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that we may keep users informed of our privacy practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Digital Services shall constitute your acceptance of such revised Privacy Policy.

The first sentence of this Privacy Policy indicates when the Privacy Policy was last amended.

Children UNDER THE AGE OF SIXTEEN.

We are proud of our Digital Services and we strive to ensure that it doesn’t offend people of any age. However, the Digital Services are not intended for children or minors under the age of sixteen years without the permission of their parent or guardian. If you believe that a child has submitted Personal Information on or through our Digital Services without the consent and supervision of their parent or guardian, please contact us using the information provided below so that we can take appropriate action.

IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY, OUR PRIVACY PRACTICES, OR YOUR DEALINGS WITH OUR DIGITAL SERVICES, PLEASE CONTACT:

Email: info@campbowwowusa.com

Mail: Camp Bow Wow Franchising, Inc.

Attn: Legal

7577 W. 103rd Ave. Suite 209

Westminster, CO 80021

Phone: 877-700-BARK (2275)

Camp Bow Wow Franchising, Inc. (“CBW”)

Supplemental Privacy Policy for Residents of Certain U.S. States

Last Revised on: 3/4/2024

This Supplemental Privacy Policy and Notice ( “Supplemental Policy”) supplements the information contained in CBW’s primary Privacy Policy and applies only to Personal Information collected about consumers residing in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia (“Consumer(s)” from “Consumer Privacy Jurisdictions”). If you are a Consumer from one of the foregoing states and our Supplemental Policy conflicts with any provision of our general Privacy Policy, this Supplemental Policy applies to the extent of the conflict. We honor your rights under the law of a Consumer Privacy Jurisdiction to the extent required by applicable data privacy laws.

This Supplemental Policy describes the practices of CBW (“we,” “us,” or “our”) regarding the collection, use, and disclosure of Personal Information and provides instructions for submitting data subject requests. Some portions of this Supplemental Policy apply only to consumers of particular states, and we have indicated where those portions are state-specific.

Please note that this Supplemental Policy does not apply to individuals with whom we interact in an employment-related context.

Definitions Specific to this Policy

  • “Consumer” means a natural person who resides in a Consumer Privacy Jurisdiction and to whom we offer information, goods, or services. For purposes of this Supplemental Policy, this term includes natural persons who reside in California and engage with us as part of business-to-business transactions.
  • “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or household. Personal Information includes “personal data” as that term is defined under the law of the relevant Consumer Privacy Jurisdiction. Personal Information also includes “Sensitive Personal Information,” as defined below. Personal Information also includes “Sensitive Personal Information” that we specifically describe in this Supplemental Policy.
  • “Profiling” means any form of automated processing of personal information to evaluate certain personal aspects relating to a natural person and in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
  • “Sell,” “Sale,” or “Sold” means renting, releasing, or transferring an individual’s Personal Information to a Third Party for money or other valuable consideration.
  • “Share,” “Shared,” or “Sharing” means transferring an individual’s Personal Information to a Third Party for behavioral advertising purposes, whether or not for money or other valuable consideration.
  • “Third Party” means a person or organization which is not a Consumer, Vendor, or an entity owned or controlled by us.
  • “Vendor” means a service provider, contractor, or processor which collects, stores, or otherwise handles data for us and is bound by contractual obligations to use your Personal Information only as directed by us.

These definitions apply, whether terms are capitalized or not. You may be familiar with different terms that are used to describe materially similar concepts in this section by the laws in your state of residence. You can treat them as the same for the purpose of our Supplemental Policy. For example, we intend the term “Personal Information” here to have the same definition as “Personal Data” used in specific laws of the relevant Consumer Privacy Jurisdictions.

The Personal Information We Collect and Disclose (“Notice at Collection”)

The chart below shows, with respect to the last twelve months, the categories of Personal Information and Sensitive Personal Information we collect and have collected; sources from which each category of Personal Information or Sensitive Personal Information is collected; the business purpose(s) for which that category of Personal Information or Sensitive Personal Information is collected; and the types of Vendors or Third Parties with whom that category of Personal Information or Sensitive Personal Information is disclosed.

Category

Examples

Types of Sources from which this Category of Personal Information is Collected

Business Purpose(s) for Collection

Types of Vendors or Third Parties with whom this Information is Disclosed

Unique Identifiers

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

Directly from you, for example, from forms or fields you complete or products and services you purchase; and, indirectly from you, for example, from observing your actions on our website and mobile app(s).

To fulfill or meet the reason you provided the information;

To provide, support, personalize, and develop our products and services;

To process your requests, purchases, and transactions;

To provide you with support and response to your inquiries, including to investigate and address your concerns and monitor and improve our responses;

To personalize your Website or mobile app experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text (with your consent where required by law);

To help maintain the safety, security, and integrity of our Website, mobile apps, products, services, databases, or other technology assets, and business;

For testing, research, analysis, and product development, including to develop and improve our Website, mobile apps, products, and services;

To create an account at your request and to authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account.

As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.

Our Service Providers, who use the information to help us provide services to you and to serve the business purpose(s) for which the information was collected;

Our Affiliates;

Our franchisees, who use the information to provide services to you and to serve the business purpose(s) for which the information was collected;

Third parties to whom you or your agents direct us to disclose your Personal Information in connection with products or services we provide to you (such as payment processors); and,

With law enforcement, as necessary, to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

Contact and Financial Information

A name, signature, address, telephone number, employment, bank account number, credit card number, debit card number, or any other financial information.

Some Personal Information included in this category may overlap with other categories.

Directly from you, for example, from forms or fields you complete or products and services you purchase.

Commercial information

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Directly from you, for example, from forms or fields you complete or products and services you purchase; and, indirectly from you, for example, from observing your actions on our website and mobile app(s).

Internet or other similar network activity

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

Indirectly from you, for example, from observing your actions on our website and mobile app(s).

Sensory data

Audio, electronic, visual, thermal, olfactory, or similar information.

Directly from you, for example, from photo submissions in contests, photos you tag on social media, or your participation in our promotional events.

Inferences drawn from other Personal Information

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Directly from you, for example, from forms you complete or products and services you purchase; and, indirectly from you, for example, from observing your actions on our website, mobile app(s), and advertisements, and your participation in our contests, actions on our social media pages, and interactions with Camp staff.

Sensitive Personal Information

Account data such as log-in, financial account, debit card number, PLUS a password or code allowing access to the account (e.g. username and password, credit card number and expiration date)

Directly from you, for example, from forms or fields you complete or products and services you purchase.

To create an account at your request and to authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account.

To complete transactions, offer services and discounts, and prevent fraud.

See above

We will not collect a category of Personal Information or Sensitive Personal Information not listed above, or use any Personal Information or Sensitive Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice and/or consent to the extent required by law. We do not sell or share Personal Information to Third Parties, and we also do not knowingly sell or share personal information of consumers under 16 years of age. We do not use any Personal Information for the purpose of Profiling in furtherance of decisions that produce legal or similarly significant effects (which means a decision that results in the provision or denial of financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health-care services, or access to essential goods or services).

Retention of Data

We intend to retain each category of Personal Information described above only for as long as necessary to fulfill the purpose for which it was collected, or a related and compatible purpose consistent with the average consumer’s expectation, and to comply with applicable laws and regulations. We consider the following criteria when determining how long to retain Personal Information: why we collected the Personal Information; the nature of the Personal Information; the sensitivity of the Personal Information; our legal obligations related to the Personal Information, and risks associated with retaining the Personal Information.

Your Rights to your Personal Information

Residents of Consumer Privacy Jurisdictions have certain rights with respect to the collection and use of their Personal Information, subject to certain exceptions. Those rights vary by state. We provide detailed information below regarding these data subject rights and will honor your request to the extent required by applicable law of your state of residence.

You have the right to submit requests related to the Personal Information we have collected about you. You may make such a request twice in a 12-month span. Please note, there are circumstances when we may not be able to comply with your request. For example, we may not be able to verify your request or we may find that providing a full response conflicts with other legal obligations or regulatory requirements. We will notify you if this is the case.

Rights that Require Verification

Right to Know. You may have the right to receive the following information at or before the point of collection. We have provided such information in this Supplemental Policy, and you may request that we provide you with further information about the following aspects of our privacy practices relating to your specific Personal Information by using the contact information provided below.

  • The categories of Personal Information to be collected;
  • The categories of sources from which personal information was collected;
  • The purposes for which the categories of Personal Information are collected or used;
  • Whether or not that Personal Information is sold or shared with Third Parties or disclosed to Vendors;
  • The categories of personal information we shared, sold or disclosed, or used for targeted advertising purposes;
  • If we collect Sensitive Personal Information, the categories of Sensitive Personal Information to be collected, the purposes for which it is collected or used, and whether that information is sold or shared; and
  • The length of time the business intends to retain each category of Personal Information, or if that is not possible, the criteria used to determine that period.

Right to Access. You may have the right to request specific pieces and categories of personal information we collected about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the Personal Information to another entity without hinderance.

Right to Delete. You may have the right to request that we delete certain Personal Information that we have collected.

Right to Correct. You may have a right to request that we correct any inaccurate Personal Information we may retain about you. Please note this right does not apply to Iowa and Utah residents.

Rights that Do Not Require Verification

Right to Opt-Out of the Sale and Sharing of Your Personal Information. You may have the right to opt-out of the sale and sharing of your Personal Information with Third Parties, and the right to opt out of the processing of Personal Information for targeted advertising purposes. However, we do not sell or share Personal Information or process Personal Information for targeted advertising purposes.

Right to Revoke Consent to or Limit the Use of Your Sensitive Personal Information. You may have the right to revoke consent to the use of your Sensitive Personal information. Separately, you have the right in California to instruct us to limit the use and disclosure of your Sensitive Personal Information to only that which is necessary to perform the services or provide the goods reasonably expected by an average consumer or for specific business purposes defined by law. We do not use Sensitive Personal Information for purposes beyond those authorized by the laws of the Consumer Privacy Jurisdictions, or beyond your consent.

Right to Non-discrimination. If you are entitled to exercise any of the above rights, we will not discriminate against you for your decision to do so. Please note that a legitimate denial of a request to access, delete, or opt-out is not discriminatory, nor is charging a fee for excessive or repetitive requests.

Instructions to Exercise your Rights. If you would like to make any of the data requests listed above, please click here or call us at 1-877-700-2275. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify. If you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request, and the level of verification will depend on the request being submitted. You may also submit a request by emailing us at cpra@cbwcorp.com.

You may designate an authorized agent to exercise your rights under the laws of Consumer Privacy Jurisdictions on your behalf. In California, such individual must have power of attorney, or be an authorized agent registered with the relevant Secretary of State. However, other Consumer Privacy Jurisdictions impose different requirements.

Right to Appeal. Depending on the law of your state, you may have the right to appeal our decisions about your data subject requests. If you choose to appeal, your request will move from Customer Support to our Legal Department for review. If you would like to appeal a decision regarding your data request, please click here or call 1-877-700-2275. Please state that your request is an “Appeal,” and describe the date and nature of your original request. We will respond to your appeal within a reasonable timeframe and in accordance with applicable law.

Verification Process

When you submit a request that requires verification, we will use commercially reasonable efforts to verify your identity. To this end, we may ask you to provide information that will enable us to verify your identity, but only if we cannot verify your identity using the information that we already have on file about you. If you designate an authorized agent to exercise your rights on your behalf, we may require that you or the authorized agent do the following:

  • Verify your identity with us directly.
  • Provide proof of your signed written permission for the authorized agent to submit a request on your behalf.

We may deny a request from an agent purportedly acting on your behalf if we request, and the agent does not submit, proof that he, she, or it has been authorized by you to act on your behalf.

Personal Information of Minors

Our online content is not intended for children or minors under the age of sixteen years. Accordingly, we do not knowingly store, sell, or share information about minors under the age of sixteen years. If you believe that a child has submitted Personal Information to us, please contact us at cpra@cbwcorp.com and we will delete the information.

Additional California Privacy Rights

Financial Incentives for California Consumers. Under California law, we may provide financial incentives to California consumers who allow us to collect, retain, sell, or share their Personal Information. These incentives may include payments to consumers, a lower price for goods or services, and/or a higher level of goods or services.

Changes to Our Supplemental Policy

Camp Bow Wow reserves the right to amend this Supplemental Policy at our discretion and at any time. When we make changes to this Supplemental Policy, we will post an updated policy on our website with the effective date. If a change to our privacy practices requires your consent under the law of your state, we will not begin the practice unless and until you have provided your consent.

Additional Information

If you have questions about any of the above or if you would like additional information regarding our Supplemental Policy, please contact us at info@campbowwowusa.com, 1-877-700-2275, or

Camp Bow Wow Franchising, Inc.

Attn: Legal Department

7577 W 103rd Ave. Suite 209

Westminster, CO 80021

Return to the start of our Supplemental Policy [link].