Pensacola Reservations

The reservation, cancellation, and refund policies stated below are valid only at this Camp Bow Wow location and may vary from Camp to Camp. Please contact Camp Bow Wow Pensacola at (850) 318-4538  for specific details. 

Hours of Operations: Monday – Saturday 7AM- 7PM, Sundays/Holidays 7-10AM, 4-7PM 

We accept all major credit cards including Visa, MC, Discover, and American Express. Cash and Check are not accepted at this time.

Non-Holiday

• A 50% deposit of your entire reservation amount will be collected at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
• If you cancel 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
• Deposits cannot be used as credit toward other services.
• Payment for the balance of the full boarding stay will be collected at pick-up.
• All pricing and policies are subject to change without notice.

Holidays

• A 3-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 50% deposit at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• 7 days, prior to check-in, cancellation is required to receive a full refund for reservations during our holiday periods.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 7 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• Deposits cannot be used as credit toward other services.
• Major holidays and peak times will be subject to seasonal pricing of a $10 additional fee per night per dog.
• All pricing and policies are subject to change without notice.  
   

Check In/Out

Check-In: Check-in as early as you'd like on the day of drop-off so your Camper can enjoy more playtime!

Check-Out: The checkout time for boarding is at 11:00am. If you’d like your pup to stay and play the rest of the day, we are happy to upgrade your stay for $15 (beginning Jan. 1st, 2025). Checkout time  vary on Sundays and holidays.  
 

Day Care & Boarding Packages

• No package refunds after 30 days from date of purchase.
• For package refunds within 30 days, nights used will be charged at single night rate and day care packages will be charged at a full or half-day rate (depending on the package purchased).
• Day care packages expire one (1) year from purchase date any days not used will be forfeited.
• Dog Boarding packages expire one (1) year after date of purchase and any nights not used will be forfeited.
• All pricing and policies are subject to change without notice.
• Boarding package owners subject to the same policies concerning cancellations or no-shows.