Reservation Policies
*Policies are subject to change at any time.
Non-Holiday
- Payment for the balance of the full boarding stay will be collected at drop-off.
- All pricing and policies are subject to change without notice.
Holidays
- A 2-night minimum stay is required at holidays to better accommodate all our furry guests.
- Holiday reservations require a $50 deposit at the time you make your boarding reservation.
- If we do not have a deposit for your reservation within one month of your reservation, it may be cancelled.
- 7 days' notice for reservation cancellations for holidays is required to receive a full refund.
- A holiday period is considered 3 days before and 3 days after the actual holiday.
- Cancellations within the 7 day period prior to the holiday reservation and "no-shows" forfeit their $50 deposit.
- Deposits cannot be used as credit toward other services.
- All pricing and policies are subject to change without notice.
Day Care & Boarding Packages
- Package refunds will be given if the package is not used up to 30 days from the date of purchase, once a package is used no refunds will be issued.
- Holiday Surcharge of $5 per dog per night is charged on the day before, day of, and day after a holiday. Applies to New Years, Easter, Memorial Weekend, 4th of July, Labor day, Thanksgiving, and Christmas.
- Day Care packages expire one (1) year from purchase date any days not used will be forfeited.
- Dog Boarding packages expire two (2) years after date of purchase and any nights not used will be forfeited.
- All pricing and policies are subject to change without notice.
- Boarding package owners subject to the same policies concerning cancellations or no-shows.
- Boarding Checkout Time: The checkout time for boarders is 11:00am. While pups are welcome to stay and play longer at no additional cost, we appreciate you picking up your Camper by 11:00am so we can prepare for incoming overnight Campers. Checkout time may vary on Sundays and holidays.