Denver SE Reservations

Non-Holiday

• A deposit equivalent of one night's stay or 50% of your entire reservation amount will be collected at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
• If you cancel 48 hours prior to your boarding reservation, your deposit will be credited to you account for future use.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
• Payment for the balance of the full boarding stay will be collected at check out.
• All pricing and policies are subject to change without notice.
• Boarding Checkout Time: The checkout time for boarders is 11:00am. While pups are welcome to stay and play longer at no additional cost, we appreciate you picking up your Camper by 11:00am so we can prepare for incoming overnight Campers. Checkout time may vary on Sundays and holidays.

Holidays

• A minimum stay is required for any boarding stay during a holiday period. Most holidays have a 3-night minimum, Christmas is 5 nights. A stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 50% deposit at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within 30 days of your reservation, it may be cancelled.
• 14 days' notice for reservation cancellations for holidays is required to receive an account credit for future use.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 14 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• All pricing and policies are subject to change without notice.

Day Care & Boarding Packages

• No package refunds after 30 days from date of purchase.
• For package refunds within 30 days, the package will be charged at a full or half-day rate (depending on the service used).
• Day Care packages expire one (1) year from purchase date any days not used will be forfeited.
• All pricing and policies are subject to change without notice.
• Boarding package owners subject to the same policies concerning cancellations or no-shows.