On May 1st, we will have a price increase at Camp. The primary reason for the price increase is the rising cost of labor. As minimum wage increases, we need to adjust our pricing to cover the cost. A secondary need for rate increases are the investments we make in our staff to keep the open play environments safe and ensure we have Happy Campers. Costs include dedicated dog behavior training in the initial stages of employment and continuing education opportunities.
We understand the impact that our increases have on pet parents. We are working hard to inform all our customers in advance to help you plan accordingly and answer any questions you may have. Please know that we are more committed than ever in delivering an exceptional customer experience.
FAQs:
How much is the increase?
We will be increasing both daycare and boarding stays $2 per day/night. Other changes we’ve made are $1 increases to our ½ day packages and hourly rate. We are also adding a nail Dremel option for smoother nails. Our prices will now be in line with other local facilities and you will still receive the same all-inclusive services with no extra charges for feeding, medication, and play times. There are no changes to training prices.
Why are you raising prices?
The primary need for the rate increase is the rising cost of labor. Minimum wage increases affect both the cost of labor and the challenge of finding the best employees. A secondary need for rate increase is the investments we make in our staff to keep the open play environments safe. This includes dedicated dog behavior training in the initial stages of employment and continuing education opportunities.
Didn’t you recently increase prices?
We haven’t increased our pricing since early 2015. Since opening camp in September of 2006, we have only increased pricing twice and adjusted our package discounts once.
I already made a boarding reservation at the current rate, do I receive the current boarding rate or will I be charged the new rate?
When a boarding reservation is made prior to the May 1st price increase and the boarding stay begins before August 1st, you receive the boarding rate in place at the time of the reservation ($42 per night).
When a boarding reservation is made prior to the May 1st price increase and the boarding stay begins on or after August 1st, the new boarding rate ($44 per night) will be in effect.
When a boarding reservation is made on or after May 1st, the new boarding rate ($44 per night) will be in effect.
I have a daycare package. Does the increase affect the current package in any way?
No. The increase does not affect any previously purchased daycare package.
I have two dogs, do I still get a discount?
Yes. We still offer the same discount for multiple dogs sharing a cabin. Two dogs sharing a cabin over night are $38 ea and three dogs sharing a cabin are $37 ea.
If I make daycare reservations prior to May 1st for daycare services occurring on or after May 1st, do I receive the current rate ($30 full day) or will I be charged the new rate ($32 full day)?
On or after May 1st, payments made for daycare services will be charged the new rate ($32 full day). However, package purchases made prior to May 1st are not affected. The key is the day ofpayment.
May I purchase daycare packages prior to the price increase to lock in the current daycare rate for the duration of the package?
Yes! You are free to purchase any packages prior to May 1st to lock in the current price rate for the duration of the packages. Packages are good for 2 years. Payment for packages must be received before May 1st.
What if I have more questions?
Please reach out with any questions or concerns. Feel free to call or ask our Managers or front desk staff at 952-736-9919. You can also email us any time at burnsville@campbowwow.com.